Still being charged after cancelling the service?
You asked to cancel and bills or direct debits keep arriving? This happens, for example, when the request was not recorded or when there are final amounts to settle.
Can this be disputed?
It may depend on the date the cancellation took effect and on what is being charged. Some final amounts may be due, such as days of service until the agreement actually ended or charges provided for in the agreement.
When the amount relates to a period after the cancellation, there may be grounds to dispute it and ask for a refund.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- Proof of your cancellation request and the date it was made
- The provider's confirmation, if you received one
- Bills and direct debits after the request
- Proof that you returned any equipment, if applicable
- Your agreement and the end date of the minimum term
How DoLado can help
DoLado analyses your cancellation request and the later charges, separates what may be due from what appears to have no basis and prepares the complaint with a specific request.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Found a charge on your bill that you do not recognise?
A service or amount you did not ask for or do not recognise appeared on your bill.
Find out moreWant to cancel during the minimum term?
You want to leave before the minimum term ends and do not know how much it may cost.
Find out moreHas your provider raised the price during the minimum term?
Your monthly fee went up and you are not sure the increase was allowed by your agreement.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.