When someone has a problem with a company — a charge, a cancellation, a refund — DoLado helps organise the situation, prepares the complaint and follows the next steps. Your business can offer that support to the people who rely on you.
Formats and terms agreed in a conversation, depending on your audience and your business's goals.
It isn't a list of features: it is a service that supports the person from the problem through to the next steps.
When a problem comes up with a bill, a service or a purchase, your employees have somewhere to turn. DoLado helps organise the situation, prepares the complaint and follows the next steps — without the person having to work everything out alone.
Add useful support to your relationship with your customers for when something goes wrong with another company. DoLado can be presented as an extra resource, with communication suited to your audience.
It starts with what happened to the person. DoLado turns the situation into practical support.
A charge, a cancellation, a refund that never arrives or a complaint that went unanswered.
We identify the relevant information and what can be requested, based on the facts and documents of the case.
DoLado prepares the complaint text. The person reviews it and it only goes ahead once they authorise it.
DoLado follows the response from the company complained about and keeps the person informed about the status of the case and the options that follow.
Common consumer problems that take time and patience for anyone trying to solve them alone.
A bill with an amount that makes no sense, or a service charged that was never requested.
Telecoms · energy · water
A cancellation request that goes nowhere, or exit charges that raise questions.
Service contracts · subscriptions
A return that was accepted, but a refund that still hasn't arrived.
Purchases · services
The person has already tried to sort it out directly with the company and got no answer or solution.
Preparation · follow-up
The audience, the way people access the service and the terms are agreed together, depending on your business's goals. These are starting points, not fixed packages.
Give your team a simple way to find out about and access DoLado's support.
Present DoLado as an extra resource in your relationship with your customers.
Combine employees and customers, with communication suited to each group.
Start with a defined scope, learn from how it is used and decide on the next steps.
DoLado prepares and follows the situation. The person reviews the complaint before it is sent and decides how they want to proceed.
They explain the situation and decide whether to go ahead.
The person sees the text prepared by DoLado and only authorises sending it if they agree with it.
DoLado prepares and follows the process, but does not promise a particular response or outcome.
A first conversation helps clarify what makes sense for your business.
Tell us what you have in mind — employees, customers or both — and we will explore the next step with you. You can also write to contacto@dolado.pt.
