How much does it cost to cancel before the end of a minimum term?
For telecoms contracts: using your contract's dates and amounts, estimate the maximum charge for cancelling early.
On your side with companiesGot a problem
Got a problem
with a company?
DoLado deals with it for you.
Tell us what happened. We look at your situation, prepare the complaint, show you the text before it is sent and follow the process with you.
- Simple and secure
- With your approval
- We follow it through
We reply to your first contact within 48 working hours at the latest.
Free tools
Not sure yet whether there is a problem?
Before you pay for anything, you can use these free DoLado tools to understand your situation better.
Can DoLado handle my case?
Answer 4 questions to get an indication of whether DoLado can help with your situation.
No account and no email needed. The result appears on screen straight away.
See all free toolsHow it works
Simple, from start to finish.
- 1
Tell us what happened
Explain the problem and send us the relevant documents.
- 2
We review and prepare
We organise the information and prepare the right text for your case.
- 3
You confirm before it is sent
You review exactly what will be sent and authorise it when you are happy.
- 4
We follow it through
In the portal you can see the history, the text that was sent and the proof linked to your case.
Our story
“I have been through this myself.”
I was charged an early termination fee by a telecoms provider after price rises, and only later found out I could have had other options.
I realised that many people go through the same thing — not because they have no rights, but because they don't always know what those rights are or what to do.
That is why I created DoLado: so that nobody loses out simply because they don't know the law, the options available or who is responsible for what.
— Thiago Pereira, founder of DoLado
Handling your caseFound a problem?
Found a problem?
DoLado deals with it with you.
We prepare the complaint, show you the text before it is sent and follow the process with you.
- Complaints to companies across many sectors
- Clear, well-grounded text
- Sent through the right channel
- Follow-up throughout the process
We don't guarantee a resolution — we guarantee that your complaint is well made and cites the right law. DoLado provides administrative support, never individual legal advice.
Case received
We receive your description and documents.
Review
We look at your situation.
Text prepared
We show you the text for approval.
Approval
We only send it with your authorisation.
Complaint sent
The proof of submission is kept in your case.
Follow-up
We follow the process with you.
Once the problem is solved
We can keep watching out for you.
With DoLado Protection, we keep track of the relevant information you share with us and let you know when we spot something that deserves your attention.
- Relevant changes in your bills, compared month by month
- A promotion coming to an end
- Important minimum-term dates
- Situations that may call for a closer look
Telecoms provider
Minimum term ends on 14/03/2027
Current bill
€54.90
Promotion identified
Important terms identified
Right now we have not found anything that needs action.
Frequently asked questions
See all questions Everything you need to know before you start.
DoLado helps consumers deal with problems with service providers such as telecoms, energy, gas and water companies, as well as with purchases, refunds and gyms. When a complaint is needed, we review your case, identify the relevant information, prepare the complaint and follow the process through. With Protection, we also help you spot situations that could turn into a problem, before it is too late to act.
If you have a problem with a company, you can open a case: we look at what happened, prepare the complaint and only send it once you have authorised it. After it has been sent, we follow what happens next. With Protection, DoLado uses the information in your bills and contracts to identify changes or dates that could turn into a problem, and lets you know in time to act.
No. You always receive the content of the complaint first so you can review it. It is only sent once you have explicitly confirmed it.
DoLado has three options: Protection for €4.99/month, Case + Protection for €7.99/month and the Single Case service for €14.99 per case. All prices include VAT.
Protection helps you spot changes in your bills, important dates and relevant changes in your sector that could turn into a problem, without handling cases. Case + Protection combines that prevention with handling problems, with 1 new case per month. Single Case is for dealing with one problem, with a one-off payment, no subscription and no Protection features.
Once you have opened your case, we get back to you within 48 working hours at the latest to confirm the facts with you. The complaint is prepared on the basis of that confirmation.
The outcome of a complaint cannot be guaranteed. DoLado helps you present your case clearly and with solid grounds, follows the response and helps you understand the next steps available.
No. DoLado helps you prepare and follow up consumer complaints, but it does not replace legal advice or representation when these are needed.
Not sure where to start?
Tell us what happened.
If there is something we can deal with, we will show you the next step.