Has your provider raised the price during the minimum term?
If your monthly fee went up or you received a notice of a price change, it is worth checking whether what is being applied matches your agreement and the applicable rules.
Can this be disputed?
It may depend on what your agreement says and on how the change was communicated. Some agreements provide for price updates; in other situations, a change to the terms has to be notified in advance and may allow the customer to respond.
Your specific case needs to be checked: the same increase can be assessed differently depending on the terms you accepted and the date you were informed.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- Your agreement and the terms you accepted, including what they say about price updates
- The provider's notice of the change and the date you received it
- Your bills before and after the increase
- The start and end dates of the minimum term
- Promotions or discounts that have since ended
How DoLado can help
DoLado analyses your agreement, the notice you received and your bills, checks the rules that apply to your case and prepares the right complaint, with a specific request to the provider.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
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This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.