Has your electricity bill gone up a lot?
A big rise in your electricity bill can have several explanations: higher usage, a reading adjustment, a price change or an error. Before paying or disputing it, it is worth understanding where the difference comes from.
Can this be disputed?
It may depend on why the bill went up. If it comes from actual usage or from a price change that was communicated, there may be no grounds to dispute the amount. If it comes from a reading or billing error, or from terms different from those agreed, there may be.
Bills, readings and terms need to be compared to understand which situation you are in.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- The high bill and the bills for the previous months
- Whether the readings shown are actual or estimated
- The current meter reading (a dated photo helps)
- The price per kWh and the contracted power
- Notices from the supplier about price changes
How DoLado can help
DoLado compares your bills and readings, identifies what changed and checks whether there are grounds to complain. If there are, it prepares the complaint with a specific request.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Was your bill calculated on estimated readings?
Your bill uses estimates instead of actual readings, or an adjustment brought a high amount.
Find out moreFound a charge you do not recognise on your energy bill?
A service, fee or amount on your bill that you did not ask for or do not recognise.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.