Has the shop still not refunded your money?
You returned the product, cancelled the order or the shop agreed to a refund, but the money has not arrived. The longer it takes, the harder it can be to know where the request stands.
Can this be disputed?
It may depend on the reason for the refund: withdrawing from a distance purchase, a product that was not delivered, a faulty product or the shop's own commercial policy follow different rules.
In certain situations, the shop has deadlines to refund the money. Your case needs to be checked to understand which ones apply.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- Proof of purchase and payment
- Proof of the return or cancellation, with the date
- Your messages with the shop, including its acceptance of the refund
- The return terms stated by the shop
- The payment method used for the purchase
How DoLado can help
DoLado analyses the purchase, the return and your messages with the shop, checks the applicable rules and prepares the complaint with a specific refund request.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Had a problem with an online purchase?
Delays, a product different from the listing, a return refused or a shop that does not reply.
Find out moreHas your order not been delivered?
The order did not arrive, is stuck or shows as delivered without reaching you.
Find out moreBought a faulty product?
The product broke down, does not work as it should or does not match what was sold.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.